Fawad Asif & Zia Polo
Director & Co-Founder
Tanii Lam
Customer Support Manager
Ramina Shah
Manager
Nano Roo
Designer
FAQ
Most frequent questions and answers
Yes. Every customer receives their own unique virtual office number. This gives your business a unique identity and means that your reputation will not be affected by other companies operating from the same business center address as you.
You will be sent an automated email to notify you when we receive letters or parcels for you. You will then be able to log into the customer admin area and choose how you wish to access your post eg via scan, forwarding or collection. Options available to you will depend on the features of your virtual office package.
The major difference between us and other virtual office providers is that most of them scan your post to you by default. We do not (unless you tell us to). Instead we notify you when you receive post and let you choose how you would like to retrieve it. We do not open it unless you instruct us to. In any instance where we are asked to open post the contents of your post are kept confidential. All of our staff are DBS checked before being employed by us (a DBS check is an official government record stating a person’s criminal convictions). We take customer confidentiality seriously.
If your Virtual office subscription includes collection of mail in person then it must be collected by appointment only. This is to avoid customers arriving at one of our Business Centres at a time when there is nobody there to see them and give them their mail. Mail collection in person is not available at our Holborn business centre.
If your virtual office package comes with a UK business voip landline you will be emailed a “Voip set up request form” when you sign up. You simply complete and return the form to us via email. Some important things that you need to know:
- You will be given software that works on an Android or Iphone. This will enable you to make or receive calls.
- You cannot choose your own number, but you can choose which city you want your number for eg 0203 for London, 0161 for Manchester, 0121 for Birmingham etc.
- Your voip line is free with selected packages. We do not charge for this service.
- To keep your Voip line active you must make or receive at least 1 call per month with a minimum duration of at least 30 seconds. Failure to do so leads to your Voip line being disconnected and the number being allocated to a different user without notice.
If you are paying us quarterly
- You can upgrade your package at any time by logging into your customer portal. The payment for your previous package will be refunded to you pro rata.
- You can downgrade your package only at your quarterly billing date by giving us a minimum of 7 days’ notice from your quarterly billing date. Your quarterly billing dates can be seen in the customer log in area. To downgrade simply email customer services.
If you are paying us annually
- You can upgrade your package at any time by logging into your customer portal. The payment for your previous package will be refunded to you pro rata.
- You can downgrade your package only at your annual billing date by giving us a minimum of 7 days’ notice from your annual billing date. Your annual billing date can be seen in the customer log in area. To downgrade simply email customer services. You cannot downgrade or ask for a pro rata refund midway through your annual subscription.